Factoria MC Refund Policy

1. General Policy

All purchases made on Factoria MC, including but not limited to ranks, virtual items, in-game currency, and services, are considered digital content and are generally final and non-refundable once delivered.

Refunds will only be granted where required by applicable law or at the sole and absolute discretion of Factoria MC.

2. Digital Content and Immediate Delivery

By completing a purchase, you acknowledge and agree that the digital content or service may be delivered immediately upon payment.

Where permitted by law, you explicitly consent to immediate delivery and acknowledge that your right of withdrawal or cancellation may be waived once delivery of the digital content begins.

3. Non-Refundable Cases

Refunds will not be provided in the following situations, except where required by law:

Account suspension, restriction, or termination due to violations of the Terms of Service

Loss of virtual items or currency due to gameplay mechanics, resets, updates, patches, or balancing changes

Accidental, mistaken, or unauthorized purchases made by the user

Unauthorized account access resulting from user negligence (such as sharing account credentials)

Real-money trading or transactions conducted outside official Factoria MC channels

Refund requests made after digital content has been delivered, activated, or used

Claims based on dissatisfaction with gameplay, server features, or changes to the server

4. Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or dispute without first contacting Factoria MC support may result in immediate suspension or permanent termination of the associated account, as well as revocation of any purchased content.

Factoria MC reserves the right to contest any chargeback and provide relevant transaction records, account activity, and other evidence to payment providers and financial institutions.

Accounts involved in fraudulent payment disputes may be permanently restricted from accessing the Services.

5. Exceptional Refunds

In rare or exceptional circumstances, Factoria MC may, at its sole discretion, offer a refund, partial refund, or in-game compensation.

Any such decision does not create a precedent or obligation for future cases.

6. Legal Rights

Nothing in this Refund Policy limits or affects your statutory rights under applicable consumer protection laws in your country or region.

This includes, but is not limited to, consumer protection laws within the European Union, the United States, Canada, and other jurisdictions.

7. Contact

For questions regarding refunds or payments, please contact Factoria MC support before initiating any dispute.

Contact:
[email protected]