Factoria MC Privacy Policy

Last updated: March 4, 2026
Applies to: Factoria MC Minecraft servers, Factoria MC Discord, and our support/ticket systems (“Services”).

1) Who we are

Organization: Factoria MC (“we”, “us”)
Privacy & support contact: [email protected]

2) What we collect and store

We store limited information linked to a player/account for security, moderation, and support.

A) Account identifiers

Minecraft UUID
Minecraft username (current; historical usernames may appear in retained support/moderation records and may also be derivable through UUID linking)

B) Network and security logs

IP address history associated with logins (and related timestamps)

C) Moderation records

Ban history (status, reason label, timestamps, duration if applicable)
Mute history (status, reason label, timestamps, duration if applicable)

D) Support and reports

Ticket transcripts and support history (including player reports), as retained by our ticket/transcript systems

Ticket records may include attachments or links provided by users/staff (for example screenshots), where present.

E) Filter-triggered chat safety logs (limited)

We do not store all chat by default.

If a message triggers our automated chat/toxicity filters, we may store that message in Discord to maintain a record for moderation (for example: the message content that triggered the filter, timestamp, and the account identifier).

3) What we do not store

We do not store Minecraft client version.

We do not operate a separate permanent archive of all Discord messages. Discord content is stored and retained according to Discord’s platform behavior and our server configuration.

We do store full in-game chat logs by default, and also where captured as part of support tickets or filter-triggered moderation logs.

4) Why we collect it (purposes)

We use the data above to:

operate the Services (e.g., account identification via UUID)

prevent abuse, cheating, harassment, and ban evasion

investigate and enforce rule violations (moderation)

respond to support requests and player reports

protect the security and integrity of our infrastructure and community

5) Where the data is stored

Data may be stored in:

our game server databases and logs (e.g., login/IP logs, moderation records)

our support/ticket systems (ticket transcripts)

our Discord server channels used for moderation/support records (e.g., filter-triggered logs)

Data may be processed and stored in different jurisdictions depending on infrastructure and service providers. As a result, it may be subject to the laws of those jurisdictions.

6) Sharing and disclosure

We do not sell personal information.

We may share data only:

with service providers that help us run the Services (e.g., hosting, DDoS protection, log storage, ticket tooling), under appropriate safeguards

if required by law or to protect the rights, safety, and security of our users and our Services

7) Retention (how long we keep it)

We keep data only as long as necessary for the purposes above.

Our current retention targets are:

IP history / login security logs: up to 12 months
Ticket transcripts: up to 36 months
Discord-based moderation/support logs: retained according to Discord’s platform retention and our server configuration (we do not maintain a separate long-term archive outside Discord for these items)

We may retain relevant records longer if needed for security incidents, fraud prevention, chargebacks, ban evasion prevention, or to resolve active disputes (e.g., a report investigation or appeal).

Data may also exist temporarily in replicated systems and backups for operational reliability and is deleted on a rolling schedule consistent with the retention targets above.

8) Security

We use reasonable safeguards appropriate to the sensitivity of the information, including access controls and limiting access to authorized staff.

9) Your rights and requests (access, correction, deletion)

Depending on your jurisdiction, you may request:

access to the personal information we hold about you

correction of inaccurate information

deletion of information where appropriate and where we are not required to keep it for security, dispute resolution, or legal compliance

Identity verification:
To prevent unauthorized disclosure, we may require reasonable identity verification before providing account-linked information (especially IP history and support transcripts).

To submit a request, email [email protected] and include:

your Minecraft username and UUID (if known)

the categories of data requested (e.g., IP history, ban history, transcripts)

the relevant date range

your Discord ID if your account is linked (optional but helpful)

Further identity proof may be required.

Questions or complaints about privacy can also be sent to [email protected].

10) Changes to this policy

We may update this policy from time to time. The “Last updated” date reflects the latest version.